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Shared Services Africa 2020

Pre-Conference Masterclasses | 9 June 2020
Main Conference 10 & 11 June 2020
The Focus Rooms, Sunninghill

Book Your Early Bird Ticket and Save!
For information on speaking opportunities, please contact jacqui.esilva@coriniumintel.com ; Agenda subject to change.
Focus Day
22 October 2019
08:30

Registration

Registration

October 22 | 08:30 - 09:30

Speaking:

09:30

Keynote Address: Learning to Make Decisions in an Uncertain World

Reinforcement learning is the sub-discipline of machine learning focused on decision making under uncertainty. Particularly powered by the recent advances in areas such as deep learning, reinforcement learning has over the last couple of years started to deliver solutions to highly complex research problem domains such as Go and StarCraft, leading to widely publicised results. In this talk, I'll introduce the area of reinforcement learning, and highlight some of the recent developments, before indicating some of the potential application areas in industry.

Speaking:

Keynote Address: Learning to Make Decisions in an Uncertain World

October 22 | 09:30 - 10:00

Reinforcement learning is the sub-discipline of machine learning focused on decision making under uncertainty. Particularly powered by the recent advances in areas such as deep learning, reinforcement learning has over the last couple of years started to deliver solutions to highly complex research problem domains such as Go and StarCraft, leading to widely publicised results. In this talk, I'll introduce the area of reinforcement learning, and highlight some of the recent developments, before indicating some of the potential application areas in industry.

Speaking:

10:00

Case Study: Analogue Girl in a Digital World

  • What is RPA, how does it look like and what I do
  • Bringing people on the RPA journey (infrastructure/operations teams, SME's etc.)
  • Where is RPA working, where is it failing

Speaking:

Case Study: Analogue Girl in a Digital World

October 22 | 10:00 - 10:30

  • What is RPA, how does it look like and what I do
  • Bringing people on the RPA journey (infrastructure/operations teams, SME's etc.)
  • Where is RPA working, where is it failing

Speaking:

10:30

Morning Refreshments

Morning Refreshments

October 22 | 10:30 - 11:00

Speaking:

11:00

Case Study: RPA consideration and implementation at Standard Bank Group

Speaking:

Case Study: RPA consideration and implementation at Standard Bank Group

October 22 | 11:00 - 11:30

Speaking:

11:30

Knowledge Sharing: The Successes and Failures Experienced by a RPA Developer

Scope Creep:

  • Scope Creep in RPA
  • The implications of failing to manage Scope Creep
  • How can RPA Developers successfully manage Scope Creep?

• Governance in RPA

  • Providing stable path from Analysis to Deployment
  • The Definition of DONE

• The successful implementation of a Solution Design Document

  • Building understanding of the process
  • How has the Solution Design Document changed the way we develop?

Speaking:

Knowledge Sharing: The Successes and Failures Experienced by a RPA Developer

October 22 | 11:30 - 12:00

Scope Creep:

  • Scope Creep in RPA
  • The implications of failing to manage Scope Creep
  • How can RPA Developers successfully manage Scope Creep?

• Governance in RPA

  • Providing stable path from Analysis to Deployment
  • The Definition of DONE

• The successful implementation of a Solution Design Document

  • Building understanding of the process
  • How has the Solution Design Document changed the way we develop?

Speaking:

12:00

How to structure data science and AI teams as a shared service

  • Federated, Shared Service or Hybrid?
  • Data Science Requirements for Success
  • Consulting into the business VS Seeking Projects

Speaking:

How to structure data science and AI teams as a shared service

October 22 | 12:00 - 12:30

  • Federated, Shared Service or Hybrid?
  • Data Science Requirements for Success
  • Consulting into the business VS Seeking Projects

Speaking:

12:30

Lunch

Lunch

October 22 | 12:30 - 13:30

Speaking:

1:30

Lessons, Failures and Successes Experienced thus Far and How to Develop a Scalable Automation Strategy While Avoiding Common Pitfalls in Today’s Modern World

  • Looking at process centralisation, managing unstructured processes suitability, value and risk.
  • How to scale your enterprise RPA by assessing the following points; Volume and scale requirements, Labour intensity and repetitiveness, Automation ability, Dependencies and constraints, Risk and customer experience alignment, Strategic relevance, Likelihood of upgrade in the short term.
  • Assessing vendor selection challenges

Speaking:

Goodness Nkuna

Goodness Nkuna

Head of Automation, Sanlam

Lessons, Failures and Successes Experienced thus Far and How to Develop a Scalable Automation Strategy While Avoiding Common Pitfalls in Today’s Modern World

October 22 | 13:30 - 14:00

  • Looking at process centralisation, managing unstructured processes suitability, value and risk.
  • How to scale your enterprise RPA by assessing the following points; Volume and scale requirements, Labour intensity and repetitiveness, Automation ability, Dependencies and constraints, Risk and customer experience alignment, Strategic relevance, Likelihood of upgrade in the short term.
  • Assessing vendor selection challenges

Speaking:

Goodness Nkuna

Goodness Nkuna

Sanlam

2:00

Case Study: An Evolving Model for Successful RPA Implementation

  • Lessons from the implementation journey
  • RPA fundamentals and purpose
  • The implementation model

Speaking:

Case Study: An Evolving Model for Successful RPA Implementation

October 22 | 14:00 - 14:30

  • Lessons from the implementation journey
  • RPA fundamentals and purpose
  • The implementation model

Speaking:

2:30

Case Study: LibFin and RPA perspective from Rand Merchant Bank

  • About their RPA journey at LibFin
  • The assessment phase of 3 months
  • Their findings and lessons learnt · Why they currently don't have any suitable RPA candidates

Speaking:

Case Study: LibFin and RPA perspective from Rand Merchant Bank

October 22 | 14:30 - 15:00

  • About their RPA journey at LibFin
  • The assessment phase of 3 months
  • Their findings and lessons learnt · Why they currently don't have any suitable RPA candidates

Speaking:

3:00

End of Focus Day

End of Focus Day

October 22 | 15:00

Speaking:

Day 1
23 October 2019
07:30

Registration

Registration

October 23 | 07:30 - 08:45

Speaking:

08:45

Welcome & Opening Address

Your chairman will welcome you and provide the opening remarks.

Welcome & Opening Address

October 23 | 08:45 - 09:00

Your chairman will welcome you and provide the opening remarks.

Speaking:

09:00

Keynote Presentation: Human Workforce Transformation to keep up with the 4th Industrial Revolution Era

  • Dissecting capabilities and advancements
  • Transforming operating models
  • Changing the perception of retraining and reskilling of the workforce to incorporate the day to day tasks

Speaking:

Keynote Presentation: Human Workforce Transformation to keep up with the 4th Industrial Revolution Era

October 23 | 09:00 - 09:30

  • Dissecting capabilities and advancements
  • Transforming operating models
  • Changing the perception of retraining and reskilling of the workforce to incorporate the day to day tasks

Speaking:

09:30

Planning – The Foundation for Success in Shared Services

  • ”If you don’t know where you are going all roads will get you there”
  • Why operations fails? … alignment is key
  • The plan framework (developed by Eskom Shared Services Revenue Management)
  • Tracking enables onward engagement (monitoring, contracting & feedback)

Speaking:

Planning – The Foundation for Success in Shared Services

October 23 | 09:30 - 10:00

  • ”If you don’t know where you are going all roads will get you there”
  • Why operations fails? … alignment is key
  • The plan framework (developed by Eskom Shared Services Revenue Management)
  • Tracking enables onward engagement (monitoring, contracting & feedback)

Speaking:

10:00

Keeping Shared Services at an Ideal Weight

  • What is the BMI score of your operations?
  • Are your shared services agile or fragile
  • Discover how DigitalOps orchestrates coordination of systems and resources to deliver your brand promises

Speaking:

Keeping Shared Services at an Ideal Weight

October 23 | 10:00 - 10:30

  • What is the BMI score of your operations?
  • Are your shared services agile or fragile
  • Discover how DigitalOps orchestrates coordination of systems and resources to deliver your brand promises

Speaking:

10:30

Panel Discussion: The Expectations and the Reality of Intelligent Automation

RPA and Intelligent Automation have been widely adopted across many business functions but a level of scepticism amongst Shared Services practitioners still remains. Is this scepticism valid?

Speaking:

Panel Discussion: The Expectations and the Reality of Intelligent Automation

October 23 | 10:30 - 11:00

RPA and Intelligent Automation have been widely adopted across many business functions but a level of scepticism amongst Shared Services practitioners still remains. Is this scepticism valid?

Speaking:

11:00

Get Refreshed! Mingle.

Get Refreshed! Mingle.

October 23 | 11:00 - 11:30

Speaking:

11:30

Does Your Organisation Have the Processes, People and Tools to Move to the Next Level of Emerging Technologies And Execute On Them?

  • Rethinking the way humans and machines interact within working environments
  • The benefits of an AI fuelled organisation
  • Deploying machine learning and other cognitive tools systematically across every core business process and enterprise operation to support data-driven decision-making.

Speaking:

Does Your Organisation Have the Processes, People and Tools to Move to the Next Level of Emerging Technologies And Execute On Them?

October 23 | 11:30 - 12:00

  • Rethinking the way humans and machines interact within working environments
  • The benefits of an AI fuelled organisation
  • Deploying machine learning and other cognitive tools systematically across every core business process and enterprise operation to support data-driven decision-making.

Speaking:

12:00

Panel Discussion: What Does Blockchain Mean For The Shared Services Industry?

It is forecast by the World Economic Forum that 10% of the global GDP will be conducted over Blockchain by 2025 -what does this mean for Shared Services? What are the implications and benefits for F&A processes?

Speaking:

Panel Discussion: What Does Blockchain Mean For The Shared Services Industry?

October 23 | 12:00 - 12:30

It is forecast by the World Economic Forum that 10% of the global GDP will be conducted over Blockchain by 2025 -what does this mean for Shared Services? What are the implications and benefits for F&A processes?

Speaking:

12:30

2019 – 2020 Global and South African Shared Services Market Intelligence Survey

This survey will provide “hot-off-the-wire”, first-to-market results from the 2019-2020 global shared services survey that benchmarks demand against available shared services skills, capabilities and expertise in South Africa in finance & accounting, procurement and HR.

Speaking:

2019 – 2020 Global and South African Shared Services Market Intelligence Survey

October 23 | 12:30 - 13:00

This survey will provide “hot-off-the-wire”, first-to-market results from the 2019-2020 global shared services survey that benchmarks demand against available shared services skills, capabilities and expertise in South Africa in finance & accounting, procurement and HR.

Speaking:

1:00

Lunch & Networking

Lunch & Networking

October 23 | 13:00 - 14:00

Speaking:

2:00

Case Study: Old Mutual Insure Getting the Employee Experience Right within a Shared Services Model

  • Learn about the steps Old Mutual Insure took to improve the employee experience
  • How the shared service model was central to refreshing our employee experience
  • The quick wins and achievements

Speaking:

Case Study: Old Mutual Insure Getting the Employee Experience Right within a Shared Services Model

October 23 | 14:00 - 14:30

  • Learn about the steps Old Mutual Insure took to improve the employee experience
  • How the shared service model was central to refreshing our employee experience
  • The quick wins and achievements

Speaking:

2:30

How Intelligent Automation is Optimising End-To-End Processes

  • Establishing and implementing an enterprise-wide RPA operating model that is in line with your digital strategy that will include; governance, standard processes and effective communication
  • Deploying AI to automate complex decisions that normally require human involvement
  • How smarter, more versatile end-to-end solutions are the way to digital transformation

Speaking:

How Intelligent Automation is Optimising End-To-End Processes

October 23 | 14:30 - 15:00

  • Establishing and implementing an enterprise-wide RPA operating model that is in line with your digital strategy that will include; governance, standard processes and effective communication
  • Deploying AI to automate complex decisions that normally require human involvement
  • How smarter, more versatile end-to-end solutions are the way to digital transformation

Speaking:

3:00

Close of Day 1

Close of Day 1

October 23 | 15:00

Speaking:

Day 2
24 October 2019
07:30

Registration

Registration

October 24 | 07:30 - 08:45

Speaking:

08:45

Welcome & Opening Address

Welcome & Opening Address

October 24 | 08:45 - 09:00

Speaking:

09:00

Keynote Presentation: The Effects of AI on a Shared Services Centre

This presentation will detail all the benefits of Artificial Intelligence on the Shared Service Centres. It will provide insight into how AI has the potential to improve productivity and ease decision-making through leveraging analytical science and advanced machine learning algorithms in order to draw insights.

Speaking:

Keynote Presentation: The Effects of AI on a Shared Services Centre

October 24 | 09:00 - 09:30

This presentation will detail all the benefits of Artificial Intelligence on the Shared Service Centres. It will provide insight into how AI has the potential to improve productivity and ease decision-making through leveraging analytical science and advanced machine learning algorithms in order to draw insights.

Speaking:

09:30

AI EnabledShared Services , A Ticket To The Game

  • Everything you can imagine …
  • How to maximise the individual moving parts
  • Leveraging the horsepower of AI in Shared Services
  • Designing to maximise our Shared Services super power

Speaking:

AI EnabledShared Services , A Ticket To The Game

October 24 | 09:30 - 10:00

  • Everything you can imagine …
  • How to maximise the individual moving parts
  • Leveraging the horsepower of AI in Shared Services
  • Designing to maximise our Shared Services super power

Speaking:

10:00

Case Study: GSK Taking Employees from a COST CENTRE to a PROFIT Centre

  • What is difference between cost Centre and profit Centre?
  • Can a centralized department be a profit centre?
  • How does a responsibility centre differ from cost centre?

Speaking:

Case Study: GSK Taking Employees from a COST CENTRE to a PROFIT Centre

October 24 | 10:00 - 10:30

  • What is difference between cost Centre and profit Centre?
  • Can a centralized department be a profit centre?
  • How does a responsibility centre differ from cost centre?

Speaking:

10:30

Get Refreshed! Mingle

Get Refreshed! Mingle

October 24 | 10:30 - 11:00

Speaking:

11:00

Key Strategies for Futuristic Shared Service Model Using Cognitive Intelligence & Technology

In today’s changed markets, The companies must evolve their shared service center beyond a centric customer, or service-hub mindsets. As the world changes, so should strategies evolve.

  • Building New shared service strategic models depending on market.
  • Adoption of advanced digital technologies with a potential of 4X business outcomes
  • How data intelligence plays a critical roles in deploying AI enabled solutions. Solutions that would empower you to turn most of the blind spots in to true insights

Speaking:

Key Strategies for Futuristic Shared Service Model Using Cognitive Intelligence & Technology

October 24 | 11:00 - 11:30

In today’s changed markets, The companies must evolve their shared service center beyond a centric customer, or service-hub mindsets. As the world changes, so should strategies evolve.

  • Building New shared service strategic models depending on market.
  • Adoption of advanced digital technologies with a potential of 4X business outcomes
  • How data intelligence plays a critical roles in deploying AI enabled solutions. Solutions that would empower you to turn most of the blind spots in to true insights

Speaking:

11:30

Leadership Necessary for Industry 4.0 – A Shared Services Context

This presentation will provide insights into what leadership styles are necessary to embrace change and will share what works to drive a successful Shared Service.

Speaking:

Leadership Necessary for Industry 4.0 – A Shared Services Context

October 24 | 11:30 - 12:00

This presentation will provide insights into what leadership styles are necessary to embrace change and will share what works to drive a successful Shared Service.

Speaking:

12:00

Case Study: Motus Achieving a Mature Shared Services Through Continuous Improvement Initiatives

  • Post Implementation Road Map
  • Deadline Operationally driven tasks
  • Maturity Assessment Review

Speaking:

Coceka

Coceka Mdludlu

Senior Manager – HC Shared Services, Motus Corporation

Case Study: Motus Achieving a Mature Shared Services Through Continuous Improvement Initiatives

October 24 | 12:00 - 12:30

  • Post Implementation Road Map
  • Deadline Operationally driven tasks
  • Maturity Assessment Review

Speaking:

Coceka

Coceka Mdludlu

Motus Corporation

12:30

How People, Innovative Thinking, New Skills, and New Sources from Which to Recruit Are Affecting Your Shared Services Centre

  • Understanding what the new role of shared service heads are in modern-day digital enterprise
  • Explaining shared services can potentially play a highly strategic and influential role if given the voice
  • What are the factors impacting the implementation of Information technology Shared Services

Speaking:

How People, Innovative Thinking, New Skills, and New Sources from Which to Recruit Are Affecting Your Shared Services Centre

October 24 | 12:30 - 13:00

  • Understanding what the new role of shared service heads are in modern-day digital enterprise
  • Explaining shared services can potentially play a highly strategic and influential role if given the voice
  • What are the factors impacting the implementation of Information technology Shared Services

Speaking:

1:00

Lunch & Networking

Lunch & Networking

October 24 | 13:00 - 14:00

Speaking:

2:00

Panel Discussion: Is There an Urgent Need for Strong And Globally Accepted Laws for AI And IA

Most Companies Are Calling For The Regulation And Definition Of Policies That Control Robots, AI And IA Globally Is The Same True Of Africa.

Speaking:

Panel Discussion: Is There an Urgent Need for Strong And Globally Accepted Laws for AI And IA

October 24 | 14:00 - 14:30

Most Companies Are Calling For The Regulation And Definition Of Policies That Control Robots, AI And IA Globally Is The Same True Of Africa.

Speaking:

2:30

The Challenges of the Implementation of Business Process Outsourcing Strategy

  • Combating resistance to change by members of the organization and stakeholders, lack of clear and proper procedures and policies around outsourcing
  • Dealing with the risks of; loss of control, loss of innovation, loss of organisational trust, and higher-than-expected transaction costs
  • Getting buy-in for your BPO strategy

Speaking:

The Challenges of the Implementation of Business Process Outsourcing Strategy

October 24 | 14:30 - 15:00

  • Combating resistance to change by members of the organization and stakeholders, lack of clear and proper procedures and policies around outsourcing
  • Dealing with the risks of; loss of control, loss of innovation, loss of organisational trust, and higher-than-expected transaction costs
  • Getting buy-in for your BPO strategy

Speaking:

3:00

Panel Discussion: Closing Summary of Shared Services Africa 2019

The closing panel discussion will provide a summary of the last two days. Not only will you hear thoughts from key speakers, but you as the audience can share your views.

To be discussed:

  • the growing strategic importance of shared services
  • the future tech we can expect to be using
  • what is your definition of AI - the convergence of people, skills and technology in the shadow of 4IRdsx

Speaking:

Panel Discussion: Closing Summary of Shared Services Africa 2019

October 24 | 15:00 - 15:30

The closing panel discussion will provide a summary of the last two days. Not only will you hear thoughts from key speakers, but you as the audience can share your views.

To be discussed:

  • the growing strategic importance of shared services
  • the future tech we can expect to be using
  • what is your definition of AI - the convergence of people, skills and technology in the shadow of 4IRdsx

Speaking:

3:30

End of Event

End of Event

October 24 | 15:30

Speaking: