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Shared Services Africa 2020

Pre-Conference Masterclasses | 9 June 2020
Main Conference 10 & 11 June 2020
Radisson Blu Gautrain, Johannesburg

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For information on speaking opportunities, please contact jacqui.esilva@coriniumintel.com ; Agenda subject to change.
Focus Day
09 June 2020
07:30

Registration Opens

Registration Opens

June 9 | 07:30 - 08:30

Speaking:

08:30

Welcome & Opening Remarks

Welcome & Opening Remarks

June 9 | 08:30 - 08:40

Speaking:

08:40

RESERVED FOR FOCUS DAY PARTNER

RESERVED FOR FOCUS DAY PARTNER

June 9 | 08:40 - 09:10

Speaking:

09:10

Pre-Conference Masterclass 1: Design, Development, and Delivery of Intelligent Automation

  • Defining the roles and responsibilities within your Intelligent Automation Projects
  • Ensuring that your people aligned and on-board before the implementation through collaboration, communication, and distribution of responsibilities within the team
  • What are the required people: Subject Matter Expert (SME), Process Owner / Team Lead, Delivery Manager, Automation Engineer, Machine Learning (ML) Engineer, Data Analyst, IT Ops, DevOps Engineer and Site Reliability Engineer (SRE)
  • Determining what process metrics to collect to achieve your business needs before you embark on your automation journey
  • Ensuring that the key players responsible for the automation project implementation and successful delivery have excellent knowledge of the tool and some specific skills

Pre-Conference Masterclass 1: Design, Development, and Delivery of Intelligent Automation

June 9 | 09:10 - 11:10

  • Defining the roles and responsibilities within your Intelligent Automation Projects
  • Ensuring that your people aligned and on-board before the implementation through collaboration, communication, and distribution of responsibilities within the team
  • What are the required people: Subject Matter Expert (SME), Process Owner / Team Lead, Delivery Manager, Automation Engineer, Machine Learning (ML) Engineer, Data Analyst, IT Ops, DevOps Engineer and Site Reliability Engineer (SRE)
  • Determining what process metrics to collect to achieve your business needs before you embark on your automation journey
  • Ensuring that the key players responsible for the automation project implementation and successful delivery have excellent knowledge of the tool and some specific skills

Speaking:

11:10

Morning Tea & Networking

Morning Tea & Networking

June 9 | 11:10 - 11:40

Speaking:

11:40

Masterclass 1 Continues:

  • Identifying and correcting the technical challenges in the areas of machine learning, large-scale data processing, and complex business rules
  • Evaluating the preparation, cleaning, and analysis of ML training data as well as business process data for RPA automation and validation
  • Setting up, running and maintaining the servers and machines that the automation project requires effectively
  • Integrating the automated solution to existing infrastructure Monitoring and management of applications or services after deployment

Masterclass 1 Continues:

June 9 | 11:40 - 12:40

  • Identifying and correcting the technical challenges in the areas of machine learning, large-scale data processing, and complex business rules
  • Evaluating the preparation, cleaning, and analysis of ML training data as well as business process data for RPA automation and validation
  • Setting up, running and maintaining the servers and machines that the automation project requires effectively
  • Integrating the automated solution to existing infrastructure Monitoring and management of applications or services after deployment

Speaking:

2:10

Pre-Conference Masterclass 2: Implementation of RPA within Your Shared Services Centre

  • Assessing how much IT involvement RPA implementation will require
  • What is required when implementing RPA when you already have a BPO contract
  • Deciding which RPA solutions could be applied to which cross functional processes across which industries Assessing vendor selection challenges

Pre-Conference Masterclass 2: Implementation of RPA within Your Shared Services Centre

June 9 | 14:10 - 15:10

  • Assessing how much IT involvement RPA implementation will require
  • What is required when implementing RPA when you already have a BPO contract
  • Deciding which RPA solutions could be applied to which cross functional processes across which industries Assessing vendor selection challenges

Speaking:

3:10

Afternoon Tea & Networking

Afternoon Tea & Networking

June 9 | 15:10 - 15:40

Speaking:

3:40

Masterclass 2 Continues:

  • Looking at process centralisation, managing unstructured processes suitability, value and risk
  • How to scale your enterprise RPA by assessing the following points; Volume and scale requirements, Labour intensity and repetitiveness, Automation ability, Dependencies and constraints, Risk and customer experience alignment, Strategic relevance, Likelihood of upgrade in the short term
  • Deciding if your organisation is ready to apply RPA to any higher value processes within your organisation

Masterclass 2 Continues:

June 9 | 15:40 - 16:30

  • Looking at process centralisation, managing unstructured processes suitability, value and risk
  • How to scale your enterprise RPA by assessing the following points; Volume and scale requirements, Labour intensity and repetitiveness, Automation ability, Dependencies and constraints, Risk and customer experience alignment, Strategic relevance, Likelihood of upgrade in the short term
  • Deciding if your organisation is ready to apply RPA to any higher value processes within your organisation

Speaking:

4:30

Close of Focus Day

Close of Focus Day

June 9 | 16:30

Speaking:

Day 1
10 June 2020
07:30

Registration Opens

Registration Opens

June 10 | 07:30 - 08:30

Speaking:

08:30

Welcome & Opening Remarks

Welcome & Opening Remarks

June 10 | 08:30 - 08:40

Speaking:

08:40

LEAD PARTNER PRESENTATION

LEAD PARTNER PRESENTATION

June 10 | 08:40 - 09:10

Speaking:

09:10

International Keynote Presentation: Global Shared Services Insights and Trends

This presentation will provide some insight into the latest global insights and trends from around the globe.

International Keynote Presentation: Global Shared Services Insights and Trends

June 10 | 09:10 - 09:40

This presentation will provide some insight into the latest global insights and trends from around the globe.

Speaking:

09:40

Keynote Presentation: The 5 Deadly Sins of Global Shared Services Models

Speaking:

Keynote Presentation: The 5 Deadly Sins of Global Shared Services Models

June 10 | 09:40 - 10:10

Speaking:

10:10

Case Study: General Electric: The Trends of Continuous Improvement Within The Shared Service Industry

  • Variety of continuous improvement tools across GE
  • Lean management
  • Fundamentals of Lean

Speaking:

Case Study: General Electric: The Trends of Continuous Improvement Within The Shared Service Industry

June 10 | 10:10 - 10:40

  • Variety of continuous improvement tools across GE
  • Lean management
  • Fundamentals of Lean

Speaking:

10:40

Key Considerations When Designing Your GBS Target Operating Model

  • How to get the cultural part right and use effective change management
  • Assessing all the elements of your operating model, including structure, accountabilities, governance, and integration of people, processes and technology to deliver key capabilities and support the strategy.
  • Evaluating the defined design processes that respond to current business challenges to ensure that they are agile enough to support the needs of new businesses
  • Global Business Services as a driver for target operating models

Key Considerations When Designing Your GBS Target Operating Model

June 10 | 10:40 - 11:10

  • How to get the cultural part right and use effective change management
  • Assessing all the elements of your operating model, including structure, accountabilities, governance, and integration of people, processes and technology to deliver key capabilities and support the strategy.
  • Evaluating the defined design processes that respond to current business challenges to ensure that they are agile enough to support the needs of new businesses
  • Global Business Services as a driver for target operating models

Speaking:

11:10

Morning Tea & Networking

Morning Tea & Networking

June 10 | 11:10 - 11:40

Speaking:

11:40

Reserved for Sponsor

Reserved for Sponsor

June 10 | 11:40 - 12:10

Speaking:

12:10

Addressing the Management of Change by Building a Change Culture and Nurturing Your Workforce

  • Discovering how corporate culture may be the secret weapon to retaining workers and increasing productivity
  • Examining how leaders need to re-ignite morale and rebuild the organisational culture before introducing new initiatives, change projects and other corporate objectives
  • How to encourage collaboration, relish risk, and celebrate innovation

Addressing the Management of Change by Building a Change Culture and Nurturing Your Workforce

June 10 | 12:10 - 12:40

  • Discovering how corporate culture may be the secret weapon to retaining workers and increasing productivity
  • Examining how leaders need to re-ignite morale and rebuild the organisational culture before introducing new initiatives, change projects and other corporate objectives
  • How to encourage collaboration, relish risk, and celebrate innovation

Speaking:

12:40

The Old vs. New Way of Process Mapping - from Lengthy, Costly to Immediate, Self-Service

  • What is Value Stream Mapping?
  • Using Value stream mapping (a lean management tool) to visualise the steps needed to take from product creation to delivering it to the end-customer
  • Analysing how a Value stream map allows you to see a top-down overview of your business processes
  • Using VSM on your current process or workflow to identify wastes and inefficiencies and any delays that hold up the process or restraints that limit the process

The Old vs. New Way of Process Mapping - from Lengthy, Costly to Immediate, Self-Service

June 10 | 12:40 - 13:10

  • What is Value Stream Mapping?
  • Using Value stream mapping (a lean management tool) to visualise the steps needed to take from product creation to delivering it to the end-customer
  • Analysing how a Value stream map allows you to see a top-down overview of your business processes
  • Using VSM on your current process or workflow to identify wastes and inefficiencies and any delays that hold up the process or restraints that limit the process

Speaking:

1:10

ASSOCIATE PARTNER PRESENTATION

ASSOCIATE PARTNER PRESENTATION

June 10 | 13:10 - 13:40

Speaking:

1:40

Lunch & Networking

Lunch & Networking

June 10 | 13:40 - 14:40

Speaking:

Stream A: Finance

2:40

STREAM PARTNER PRESENTATION

STREAM PARTNER PRESENTATION

June 10 | 14:40 - 15:10

Speaking:

Stream B: Human Capital

2:40

STREAM PARTNER PRESENTATION

STREAM PARTNER PRESENTATION

June 10 | 14:40 - 15:10

Speaking:

Stream A: Finance

3:10

Implementing a Shared Services Model in the Finance Industry

  • How does the concept of shared services differ from outsourcing and centralisation
  • What benefits can you expect from moving to a shared services model?
  • Using the feasibility phase to develop your vision, define how the processes should be split locally and within the shared services centre and defining what technology should be used
  • Building and testing – the integration of process designs and the technology that will support them

Implementing a Shared Services Model in the Finance Industry

June 10 | 15:10 - 15:40

  • How does the concept of shared services differ from outsourcing and centralisation
  • What benefits can you expect from moving to a shared services model?
  • Using the feasibility phase to develop your vision, define how the processes should be split locally and within the shared services centre and defining what technology should be used
  • Building and testing – the integration of process designs and the technology that will support them

Speaking:

Stream B: Human Capital

3:10

LeaderShift to shape a Future-fit Shared Services

  • What does a future-fit shared services culture looks like?
  • What shifts are required from leaders?
  • How to facilitate these shifts?

Speaking:

LeaderShift to shape a Future-fit Shared Services

June 10 | 15:10 - 15:40

  • What does a future-fit shared services culture looks like?
  • What shifts are required from leaders?
  • How to facilitate these shifts?

Speaking:

Stream A: Finance

3:40

Overcoming the Challenge of Customers not Understanding What Digital Transformation is

  • Creating an environment for customers to become digitally enabled
  • Why ease of process is so important when creating your ecosystem
  • Providing a self-service alternative within your offerings

Overcoming the Challenge of Customers not Understanding What Digital Transformation is

June 10 | 15:40 - 16:10

  • Creating an environment for customers to become digitally enabled
  • Why ease of process is so important when creating your ecosystem
  • Providing a self-service alternative within your offerings

Speaking:

Stream B: Human Capital

3:40

Getting The Employee Experience Right Through A Shared Services Model

Speaking:

Getting The Employee Experience Right Through A Shared Services Model

June 10 | 15:40 - 16:10

Speaking:

4:10

Cocktail Function & Networking

Cocktail Function & Networking

June 10 | 16:10

Speaking:

Stream A: Finance

4:10

Investing in RPA and Automation in the Financial Services Industry

  • Justifying the cost of RPA and Automation through an illustration of the benefits
  • Gaining buy-in from the various stakeholders
  • How RPA builds on artificial intelligence, screen scraping and workflow automation to advance their capabilities
  • Apparition of a perfect employee

Speaking:

Investing in RPA and Automation in the Financial Services Industry

June 10 | 16:10 - 16:40

  • Justifying the cost of RPA and Automation through an illustration of the benefits
  • Gaining buy-in from the various stakeholders
  • How RPA builds on artificial intelligence, screen scraping and workflow automation to advance their capabilities
  • Apparition of a perfect employee

Speaking:

Stream B: Human Capital

4:10

How to move to an integrated HR Global Business Services Organisation with the help of Automation

  • Removing the narrative of people thinking automation will cause them to lose their job
  • Taking your employees with you on the journey in order for them to understand what the benefits are to them
  • Allowing the employees to contribute towards the Automation implementation

How to move to an integrated HR Global Business Services Organisation with the help of Automation

June 10 | 16:10 - 16:40

  • Removing the narrative of people thinking automation will cause them to lose their job
  • Taking your employees with you on the journey in order for them to understand what the benefits are to them
  • Allowing the employees to contribute towards the Automation implementation

Speaking:

Day 2
11 June 2020
07:30

Registration Opens

Registration Opens

June 11 | 07:30 - 08:30

Speaking:

08:30

Welcome & Opening Remarks

Welcome & Opening Remarks

June 11 | 08:30 - 08:40

Speaking:

08:40

ASSOCIATE PARTNER PRESENTATION

ASSOCIATE PARTNER PRESENTATION

June 11 | 08:40 - 09:10

Speaking:

09:10

Keynote Presentation: TBC

Speaking:

Keynote Presentation: TBC

June 11 | 09:10 - 09:30

Speaking:

09:30

Business Process Outsourcing - What Security Is Required For Globally Connected Devices

  • Addressing the concerns around cyber security
  • Why partnering with third-party organisations that truly have made security design and development critical to their own business models is an effective strategy
  • How you can get started with an IoT security strategy for greater access, control, efficiency and optimisation

Business Process Outsourcing - What Security Is Required For Globally Connected Devices

June 11 | 09:30 - 09:50

  • Addressing the concerns around cyber security
  • Why partnering with third-party organisations that truly have made security design and development critical to their own business models is an effective strategy
  • How you can get started with an IoT security strategy for greater access, control, efficiency and optimisation

Speaking:

09:50

Implementing Business Process Outsourcing (BPO) for your Shared Services Centre

  • Looking at Process design with customer in mind when designing, streamlining, consolidating or eliminating processes so that you will understand how this change might have an impact on the customer
  • How Business Process Outsourcing requires the ultimate need for transparent pricing and service levels to function effectively
  • Clarifying roles and responsibilities to ensure that duplication of efforts and service lapses do not occur

Implementing Business Process Outsourcing (BPO) for your Shared Services Centre

June 11 | 09:50 - 10:10

  • Looking at Process design with customer in mind when designing, streamlining, consolidating or eliminating processes so that you will understand how this change might have an impact on the customer
  • How Business Process Outsourcing requires the ultimate need for transparent pricing and service levels to function effectively
  • Clarifying roles and responsibilities to ensure that duplication of efforts and service lapses do not occur

Speaking:

10:10

The Trends of Continuous Improvement within the Shared Services Industry

  • Illustrating how Continuous Improvement exposes employees to many different aspects of uplifting business support and helps the organisation overcome its challenges
  • Demonstrating how organisations have developed objectives for their economies to become more competitive, reduce the dependency on foreign workers and enhance the knowledge and potential of their citizens through continuous improvement

The Trends of Continuous Improvement within the Shared Services Industry

June 11 | 10:10 - 10:30

  • Illustrating how Continuous Improvement exposes employees to many different aspects of uplifting business support and helps the organisation overcome its challenges
  • Demonstrating how organisations have developed objectives for their economies to become more competitive, reduce the dependency on foreign workers and enhance the knowledge and potential of their citizens through continuous improvement

Speaking:

10:30

Morning Tea & Networking

Morning Tea & Networking

June 11 | 10:30 - 11:00

Speaking:

11:00

ASSOCIATE PARTNER PRESENTATION

ASSOCIATE PARTNER PRESENTATION

June 11 | 11:00 - 11:30

Speaking:

11:30

The Challenges of The Implementation of Business Process Outsourcing Strategy

  • Combating resistance to change by members of the organisation and stakeholders, lack of clear and proper procedures and policies around outsourcing
  • Dealing with the risks of; loss of control, loss of innovation, loss of organisational trust, and higher-than-expected transaction costs.
  • Getting buy-in for your BPO strategy

The Challenges of The Implementation of Business Process Outsourcing Strategy

June 11 | 11:30 - 12:00

  • Combating resistance to change by members of the organisation and stakeholders, lack of clear and proper procedures and policies around outsourcing
  • Dealing with the risks of; loss of control, loss of innovation, loss of organisational trust, and higher-than-expected transaction costs.
  • Getting buy-in for your BPO strategy

Speaking:

12:00

Creating Effective Service Level Agreements within a Shared Services Centre

  • Using a service level agreement to document and memorialise understanding between the shared service centre and its customers
  • Including items such as what services will be delivered, who is responsible for what, service delivery timelines, resolution procedures and pricing within your SLA to ensure that the SLA is effective

Creating Effective Service Level Agreements within a Shared Services Centre

June 11 | 12:00 - 12:30

  • Using a service level agreement to document and memorialise understanding between the shared service centre and its customers
  • Including items such as what services will be delivered, who is responsible for what, service delivery timelines, resolution procedures and pricing within your SLA to ensure that the SLA is effective

Speaking:

12:30

ASSOCIATE PARTNER PRESENTATION

ASSOCIATE PARTNER PRESENTATION

June 11 | 12:30 - 13:00

Speaking:

1:00

Lunch & Networking

Lunch & Networking

June 11 | 13:00 - 14:00

Speaking:

Stream C: Information Technology

2:00

STREAM PARTNER PRESENTATION

STREAM PARTNER PRESENTATION

June 11 | 14:00 - 14:30

Speaking:

Stream D: Procurement

2:00

STREAM PARTNER PRESENTATION

STREAM PARTNER PRESENTATION

June 11 | 14:00 - 14:30

Speaking:

Stream C: Information Technology

2:30

Business Led and Tech Enabled

  • How did organisations get to Spaghetti junctions in our IT infrastructure?
  • What then is it about: E2E view, breaking silos, multiple IT capabilities - cocktail of things, incl. Process design, design thinking principles, prototyping, small scale commercialisation and prototyping.
  • Out the box: off the shelf doesn’t work, each business is unique and therefore customize to suite your unique problem.

Speaking:

Business Led and Tech Enabled

June 11 | 14:30 - 15:00

  • How did organisations get to Spaghetti junctions in our IT infrastructure?
  • What then is it about: E2E view, breaking silos, multiple IT capabilities - cocktail of things, incl. Process design, design thinking principles, prototyping, small scale commercialisation and prototyping.
  • Out the box: off the shelf doesn’t work, each business is unique and therefore customize to suite your unique problem.

Speaking:

Stream D: Procurement

2:30

Discovering the Benefits of Cloud-based Accounts Payable (AP) Automation Within Your Shared Services Centre

  • Demonstrating how cloud platforms can act as an enabler to assist you with processing invoices quickly and efficiently with a faster return on investment
  • The implications of digital transformation and emerging technologies on your procurement shared service offerings
  • Automating the Invoice capture process, speed up approvals and eliminate costly mistakes

Discovering the Benefits of Cloud-based Accounts Payable (AP) Automation Within Your Shared Services Centre

June 11 | 14:30 - 15:00

  • Demonstrating how cloud platforms can act as an enabler to assist you with processing invoices quickly and efficiently with a faster return on investment
  • The implications of digital transformation and emerging technologies on your procurement shared service offerings
  • Automating the Invoice capture process, speed up approvals and eliminate costly mistakes

Speaking:

Stream C: Information Technology

3:00

Case Study: ABSA The Evolution as a Data Science Shared Service Team

  • The Past: Addressing Absa's legacy way of work
  • The Present: key changes that drove shared service success for data science projects
  • The Future: how we plan to better integrate ourselves into business unit projects for fast value delivery

Speaking:

Case Study: ABSA The Evolution as a Data Science Shared Service Team

June 11 | 15:00 - 15:30

  • The Past: Addressing Absa's legacy way of work
  • The Present: key changes that drove shared service success for data science projects
  • The Future: how we plan to better integrate ourselves into business unit projects for fast value delivery

Speaking:

Stream D: Procurement

3:00

Discovering Why Organisations are turning to Shared Services Centres as a Solution to Centralise Control and Reduce Costs within their Procurement Department

  • Understanding the drive to improve efficiency and productivity
  • Identify new ways to leverage true, measurable value from AP
  • How shared service centres are helping organisations engage stakeholders, address resistance and develop a better communication plan

Discovering Why Organisations are turning to Shared Services Centres as a Solution to Centralise Control and Reduce Costs within their Procurement Department

June 11 | 15:00 - 15:30

  • Understanding the drive to improve efficiency and productivity
  • Identify new ways to leverage true, measurable value from AP
  • How shared service centres are helping organisations engage stakeholders, address resistance and develop a better communication plan

Speaking:

Stream C: Information Technology

3:30

Afternoon Tea & Networking

Afternoon Tea & Networking

June 11 | 15:30 - 16:00

Speaking:

Stream D: Procurement

3:30

A Comparison Between Shared Services and Business Process Outsourcing (BPO)

  • What are the benefits of Shared Services as it relates to the creation of an autonomous business unit
  • Both BPO and Shared Services remove manual, operational and often repetitive tasks from everyday work but which will serve you better?
  • Deciding if you have bespoke operations or if you are able to adopt a one size fits all approach for your procurement transactions

A Comparison Between Shared Services and Business Process Outsourcing (BPO)

June 11 | 15:30 - 16:00

  • What are the benefits of Shared Services as it relates to the creation of an autonomous business unit
  • Both BPO and Shared Services remove manual, operational and often repetitive tasks from everyday work but which will serve you better?
  • Deciding if you have bespoke operations or if you are able to adopt a one size fits all approach for your procurement transactions

Speaking:

Stream C: Information Technology

4:00

Mapping Your Path To The Adoption Of Blockchain

  • Launching blockchain trials and proofs of concept
  • Analysing blockchain’s ability to automate trust relationships
  • Illustrating how resolving identity issues in a transparent way also builds trust, enabling entirely new incentive models that align participants The immutability benefit of the blockchain and its benefits to your organisation

Mapping Your Path To The Adoption Of Blockchain

June 11 | 16:00 - 16:30

  • Launching blockchain trials and proofs of concept
  • Analysing blockchain’s ability to automate trust relationships
  • Illustrating how resolving identity issues in a transparent way also builds trust, enabling entirely new incentive models that align participants The immutability benefit of the blockchain and its benefits to your organisation

Speaking:

Stream D: Procurement

4:00

Showcasing Operational Excellence In Shared Services – Shifting From The “Efficiency First” Mind-Set To One Where The Customer Is First

  • How to organise customer service operations for higher quality and efficiency
  • Establishing how efficiency first will bring down costs
  • Reviewing use cases for comprehensive, high-performance, cost-effective solutions

Showcasing Operational Excellence In Shared Services – Shifting From The “Efficiency First” Mind-Set To One Where The Customer Is First

June 11 | 16:00 - 16:30

  • How to organise customer service operations for higher quality and efficiency
  • Establishing how efficiency first will bring down costs
  • Reviewing use cases for comprehensive, high-performance, cost-effective solutions

Speaking:

4:30

Close of Conference

Close of Conference

June 11 | 16:30

Speaking:

Stream C: Information Technology

4:30

Establishing Harmony Between Bots And People

  • Changing how employees view the integration of robots in the workplace from a fear of being replaced to one of what the benefits to them will be from automation in the long run
  • Creating a harmonious existence of human and robot workers
  • Upskilling current employees to ensure that they still have a place in the workforce – robots to assist not replace

Speaking:

Establishing Harmony Between Bots And People

June 11 | 16:30 - 17:00

  • Changing how employees view the integration of robots in the workplace from a fear of being replaced to one of what the benefits to them will be from automation in the long run
  • Creating a harmonious existence of human and robot workers
  • Upskilling current employees to ensure that they still have a place in the workforce – robots to assist not replace

Speaking: