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Join us at South Africa's Only Dedicated Shared Services Event

Optimising End-To-End Processes Through The Use Of Emerging Technology

Shared Service centres are not a new concept, having started in the 1980s when a number of large companies with multiple business units began looking for ways to reduce their administrative costs. Large organisations are relentlessly look at ways to reduce administrative costs through shared services, yet have been struggling to unlock strategic value to help their businesses thrive. In our increasingly volatile and competitive global market, business needs to become more dynamic and quicker to respond to external change while remaining efficient and profitable.

The number one priority for Shared Service centres is to reduce operating costs, yet the greater the external demands, the greater the need for shared services to take on a more strategic role within the business. The challenge arises when those in the shared services industry are faced with a plethora of technological options such as; AI, RPA and Automation, Blockchain and IoT. Selecting a technology solution, or changing the cultural paradigm within the business unit is a complex task. Shared Services Africa offers insight into how others have tackled these problems head on, creating an environment for knowledge sharing that should give you real take-home tools and tips to apply in your own environment.   

Attend Shared Services Africa to assist you with:

  • Selecting, implementing and measuring the emerging technology that you need to adopt to survive and thrive in the 4th Industrial Revolution
  • Finding out what other organisations are doing right or wrong through pragmatic case studies
  • Discover how people, innovative thinking, new skills, and new sources from which to recruit are affecting your shared services centre
  • Shift from the “efficiency first” mind-set to one where the customer is first; and how to take advantage of that
  • Gain valuable insight into the trends of continuous improvement within the shared services industry
Shared Services Africa is aimed at all professionals involved in any aspect of the shared services centre functions.

25+ Industry Thought Leaders

150+ Senior Shared Services Attendees

RPA/Automation Pre-Conference Focus Day


SSA_Featured Speaker_Justine Smalley(2)

Justine Smalley has over 15 years’ experience in leading teams and managing change processes in multinational organisations. She is an HR professional and mentor to executives facing change in their organisations. She hold a BA Honours degree in Psychology, BCom Degree in Human Resources and an MBA from Henley Business School with particular focus on leadership styles that enable multigenerational workplaces to survive IR 4.0

Justine is the Hub Head and Regional Head of HR for the Regional Corporate Services Hub for the British Foreign and Commonwealth Office that delivers HR, Finance and Procurement services to 41 countries in Sub-Saharan Africa. She built the Centre of Excellence from scratch, implemented the operating model with shareholders across the organisation and now trains and supports other regional hubs in other regions like Middle East and North Africa, South Asia and Asia Pacific and the Americas with lessons learnt.



Speaking at Shared Services Africa 2020

Ronel Roux

Ronel Roux

Manager, Capability Development -Human Capital Shared Services, Company

Goodness Nkuna

Goodness Nkuna

Head of Automation, Sanlam

Rajiv Thekkumpurath (1)

Rajiv Thekkumpurath

Lead Skill Specialist - Digital & Data Science, The BRICS Institute

View all Speakers

Hear Case Studies and Insights From 25+ Industry Thought Leaders

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