Shared Service centres are not a new concept, having started in the 1980s when a number of large companies with multiple business units began looking for ways to reduce their administrative costs. Large organisations are relentlessly look at ways to reduce administrative costs through shared services, yet have been struggling to unlock strategic value to help their businesses thrive. In our increasingly volatile and competitive global market, business needs to become more dynamic and quicker to respond to external change while remaining efficient and profitable.
The number one priority for Shared Service centres is to reduce operating costs, yet the greater the external demands, the greater the need for shared services to take on a more strategic role within the business. The challenge arises when those in the shared services industry are faced with a plethora of technological options such as; AI, RPA and Automation, Blockchain and IoT. Selecting a technology solution, or changing the cultural paradigm within the business unit is a complex task. Shared Services Africa offers insight into how others have tackled these problems head on, creating an environment for knowledge sharing that should give you real take-home tools and tips to apply in your own environment.
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